Job Openings

Customer Service Representative

JOB PURPOSE SUMMARY
Responsible for responding to walk-in customer inquiries and greeting customers as well as processing orders, maintaining shipping orders and tracking distribution, preparing reports from shipping invoices and processing orders for approval or declines and operates a multi-line telephone system. Customer service representatives also perform a variety of duties related to customer service.

THE STANDARDS
The following standards are expected of all Coaster employees:
Maintain strong personal ethics and a high level of service
Maintain respect and common courtesy for your peers as well as customers
Maintain a professional image while on the telephone as well as in person
Maintain strong listening skills to handle difficult situations or customers
Maintain effectiveness and efficiency while striving to do it right the first time
Maintain a teamwork atmosphere and take on the opportunity to be cross-trained
Maintain ability to learn to use standard or special application computer software package
Maintain innovation to bring along positive change
Maintain respect for policies, procedures and confidentiality
Maintain ability to establish priorities

ESSENTIAL JOB DUTIES
Customer Service Representatives will be involved in various aspect of the following areas:
Monitors order/purchase quote log book from order desk, will call, and shipping.
Enters 20-30 customer orders a day into CIT terminal for processing credit.
Files invoices after verification is complete.
Verifies checks and applies credit or due amount from previous purchase, checks inventory status, informs customers of any credits or debits and inputs order amount and invoice number; informs customers of applicable credits or debits; monitors and records CIT for approvals and declines on orders; calls declined customers and gives them CIT telephone numbers to call for further transactions completion.
Handles cash in excess of $1,000,000.
Explains the company will-call policy to new customers.
Inputs add-on orders verifying with customer new total for order and sends order to warehouse.
Prepares note for Chair Assembly : “Please assemble and box” and writes note on work order when chairs are needed, chair number, quantity and if assembly is required; writes customer number, order number, and store name.
Converts orders to packing slips; if applicable calls customers for approval to ship incomplete order if all item requests are not in stock; compares packing slips to invoices and makes any necessary corrections.
Calls trucking companies to arrange for shipping and pick-up dates.
Prepares/sorts shipping and parts invoices and compares to daily register (CIT and Will Call CIT); distributes invoices for billing.
Maintains special accounts for shipping date.
Prepares and maintains shipping orders.
Maintains invoices, packing lists, and customer files; purges 4-6 year old files on a daily basis for bulk filing; maintains master
files.
Completes orders for will-call net 30

NON-ESSENTIAL JOB DUTIES
Perform similar and incidental duties as required.

JOB QUALIFICATIONS
Education: High School Diploma or equivalent with some college education preferred.
Experience: Minimum six (6) months related experience or training.
Knowledge: Requires basic understanding of customer service, sales, clerical/secretarial support, PC data processing, organization, developing and maintaining a priority system and working under deadlines, telephone etiquette skills, ability to get along with others, take constructive criticism and be a team player.
Language Skills: Ability to communicate clearly and concisely in both oral and written communication, bilingual in Spanish is preferred.
Math Skills: Overall general arithmetic skills and knowledge of mathematical principles.
Other Skills: Time management skills to effectively schedule and meet company demands.
Other Abilities: Ability to handle multiple priorities.

REPORTING RELATIONSHIPS
Reports to the Office Manager.

MAJOR BUSINESS/PROFESSIONAL CONTACTS
Frequent contact with management, employees, customers, CIT/GECC, retail stores, sales representatives, branches and trucking companies.

WORKING AND ENVIRONMENTAL CONDITIONS
Normal working environment involving minimum discomforts or hazardous conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk.

Email your Resume: aputits@coasteramer.com

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